165 chemin des girelles 83230 Bormes Les Mimosas - contact@hotellavoile.fr - +33 (0)4 98 04 10 14

Booking ONLINE

HOTEL LA VOILE

sea & design

Terms of Sale & Privacy

Terms of Sales

The web site Hotel La Voile are published by La Voile, Société Anonyme, registered with the Trade and Companies Register under the company number TOULON 833 568 165, with registered office at 165 avenue des girelles, 83230 Bormes les mimosas, and the VAT number is FR 818 833 568 165

 

1. Preamble

1. Hotel La voile operates the website www.hotellavoile.fr


4. The customer claims to have obtained from La Voile. all necessary information on the Site or the Mobile Services.

5. Any reservation by the Site or by the mobile services supposes the consultation and the complete and unconditional acceptance of the present general conditions and the conditions of sale of the reserved tariff.

6. The agreement of the customer concerning these general conditions and the conditions of sale of the reserved tariff intervenes during the reservation; no reservation is possible without this agreement.

7. The customer has the ability to save and edit these terms and conditions using the standard features of his browser or computer.

8. The Site and the Mobile Services mention the following information:

• the legal notice allowing a precise identification of La Voile. name, address, e-mail address, telephone number, head office, individual VAT value identification number, references to the entry in the register of travel agents and other operators of stay and, if different, the address of the institution responsible for the tender;

• the essential characteristics of the accommodations on offer (hotel listings can be consulted at the time of booking depending on the hotel selected);

• • the additional services offered (valid only on the Website);

•the prices ;

•payment terms ;

• the general conditions of sale and the conditions of sale of the tariff booked;

• the period of validity of the offer and the price thereof;

• the minimum duration of the proposed contract, if any.

• the means of payment accepted.

9. The essential characteristics of the proposed accommodation, the prices and the dates of availability of the accommodation are presented on each hotel sheet in the reservation process.

10. The customer, prior to ordering services, declares that the reservation of these services is made for his personal needs.

11. As a consumer, the customer has specific rights, which would be challenged in the event that the reserved services are for purposes that fall within the scope of his commercial, industrial, artisanal or liberal activity.

12. All information available on the Site and the Mobile Services is presented in French and in several other foreign languages

13. The customer declares to have full legal capacity to engage under these terms and conditions.

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2. Definitions

In what follows, the terms below will have the following meaning:

"Acknowledgment of receipt":

email sent by the Site or Mobile Services to the customer summarizing the reservation made by the customer and confirming receipt by the Site or Mobile Services.

" reservation confirmation ":

dematerialized document which summarizes the characteristics of the services reserved by the customer via the internet, and by which he may enter his credit card number as part of a pre-payment or a guarantee. The acceptance of the booking confirmation has the effect of contracting the customer contractually.

"Customer":

natural person acting for his personal or professional needs but unrelated to the hotel business.

"Consumer"

any natural person who acts for purposes which are not part of his commercial, industrial, craft or liberal activity "

" email ":

any message, in the form of text, voice, sound or image, sent by a public communication network, stored on a network server or in the recipient's terminal equipment, until the latter retrieves it .

" reservation request ":

hotel reservation request made by the customer via the mobile services or the internet.

"Partners":

providers of services accessible from the Site or the Mobile Services, and in particular, tour operators, car rental companies, suppliers of train or air tickets.

reservation of hotel rooms via the dematerialized reservation form on the Site or the Mobile Services.

"Service":

reservation of hotel rooms whose essential characteristics are presented on the Site or the Mobile Services.

"Mobile services":

set of services and protocols for connecting mobile terminals to the Internet, including the consultation and booking of hotel services provided by sarl Hotel La voile

" website ":

electronic service operated by sarl Hotel La voile. on the internet and can be accessed at www.accorhotels.com.

3. Object

1. These general terms and conditions define the rights and obligations of the parties in connection with the remote booking of services offered by La Voile. on its Site and Mobile Services.

2. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties.

3. The customer acknowledges having read and accepted the present general conditions of sale and the conditions of sale of the reserved rate accessible on the Site and the Mobile Services. These general terms and conditions also include the Customer Data Protection Charter. By accepting these terms and conditions, the customer expressly accepts the provisions of this Charter.

4. Scope

These general conditions of sale apply to all bookings concluded via the Internet, via the Site or the Mobile Services.

5. Duration

1. The present general conditions of sale apply throughout the duration of on-line services by La Voile on the Site and on the Mobile Services.

2. Hotel La voile. reserves the right, without notice, to temporarily or permanently close access to its Site and / or Mobile Services or the online booking area.

6. Reservation

1. The customer chooses the services presented on the Site and the Mobile Services.

2. The customer acknowledges having read the nature, destination and booking conditions of the services available on the Sites or Mobile Services and has requested and obtained necessary and / or additional information to make his reservation in full knowledge of cause.

4. The customer is solely responsible for his choice of services and their suitability for his needs, so that the responsibility of La Voile can not be sought in this regard.

5. Duration

1. The present general conditions of sale apply throughout the duration of on-line services by La Voile on the Site and on the Mobile Services.

2. Hotel La voile. reserves the right, without notice, to temporarily or permanently close access to its Site and / or Mobile Services or the online booking area.

6. Reservation

1. The customer chooses the services presented on the Site and the Mobile Services.

2. The customer acknowledges having read the nature, destination and booking conditions of the services available on the Sites or Mobile Services and has requested and obtained necessary and / or additional information to make his reservation in full knowledge of cause.

4. The customer is solely responsible for his choice of services and their suitability for his needs, so that the responsibility of La Voile can not be sought in this regard.

5. The reservation is deemed accepted by the customer at the end of the reservation process.

7. Booking process

1. Bookings made by the customer are made via the dematerialized booking voucher accessible online on the Site or via the mobile services.

2. The booking is deemed formed upon receipt of the booking voucher or booking request by La Voile SARL or online pre-payment by credit card.

3. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request.

4. The customer certifies the veracity and accuracy of the information provided.

5. The booking procedure includes the following steps:

1. stage 1: search for a hotel and choice of room and rate;

2. step 2: selection, if necessary, of one or more additional services (valid only on the Site);

3. step 3: verification of the details of the reservation, its total price, the applicable sales conditions and possible adjustment of the choice (room, rate, additional service), in the case of online reservation only;

4. step 4: contact information of the client;

5. step 5: seizure of the bank card in case of guarantee or prepayment request

6. step 6: consultation and acceptance of the general conditions of sale and conditions of sale of the reserved fare before the validation of the reservation;

7. step 7: validation of the reservation by the customer.

8. Acknowledgment of receipt of reservation

1. The Site and the Mobile Services acknowledge receipt of the customer's reservation by sending an email without delay.

2. In the case of online booking, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the reserved services, the prices, the conditions of sale relating to the selected fare, accepted by the customer, the booking date, the after-sales service information and the address of the seller's establishment where the customer can make claims.

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9. Customer service

For any complaint relating to a hotel reservation, the customer service is at your disposal.

To write to us :

Hotel La Voile

165 with wrinkles

83230 BORMES LES MIMOSAS _ FRANCE

10. Cancellation or modification by the client

1. The customer is reminded, in accordance with Article L. 121-21-8 12 ° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Code. of consumption.

2. The conditions of sale of the booked fare specify the terms of cancellation and / or modification of the reservation.

3. Reservations with prepayment may not be subject to any modification and / or cancellation. The amounts paid in advance that are the deposit will not be subject to any refund. In this case, it is mentioned in the conditions of sale of the tariff.

4. When the conditions of sale of the reserved tariff allow:

- the cancellation of the reservation can be made directly on the Site or the Mobile Services via the heading "Consult or cancel your reservation";

- The reservation can be modified directly with the hotel, whose telephone number is specified on the booking confirmation sent by e-mail.

5. In the event of interruption of the stay, the entire agreed price will be cashed. In the case of reservation with prepayment, no refund will be granted as a result.

6. Unless expressly stated otherwise, the guest must vacate the room by 12.00 am on the day of the end of the booking. Otherwise, he will be charged an additional night.

7. All bookings are nominative and can not be transferred to a third party, whether for free or for a fee.

11. Stay at the hotel

1. In accordance with the regulations in force in France, the customer may be asked upon arrival at the hotel to fill out a police form. To do this, the customer will be asked to present a piece of identification to verify whether or not it must complete the police form.

2. The hotel welcomes certain animals as long as they are kept on a leash or in a cage in the public areas of the establishment. For reasons of hygiene, animals are not allowed in the dining rooms and in the restaurant. pool area

3. The customer agrees and agrees to use the room as a good father. Also any behavior contrary to morality and public order will cause the hotel to ask the customer to leave the establishment without any compensation and / or no refund if a payment has already been made. In the case where no payment has been made, the client will have to pay the price of the nights spent before leaving the establishment.

4. Hotel the Hotel La voile of an Internal Regulation aimed at the customer. The customer agrees and agrees to comply with this regulation. In case of non-compliance by the client with one of the provisions of the Internal Regulations, the hotelier will be obliged to invite the client to leave the establishment without any compensation and / or without any refund if a payment has already been done.

5. The Hotel La voile offers WIFI access (paying or not) allowing customers to connect to the internet. The customer agrees that the computer resources made available by the hotel are in no way used for purposes of reproduction, representation,

making available or communicating to the public works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in books I and II of the Intellectual Property Code when this authorization is required. If the customer does not comply with the aforementioned obligations, he may be accused of an offense of infringement (Article L.335-3 of the Code of Intellectual Property), punishable by a fine of 300,000 euros and three years imprisonment . The customer is also required to comply with the security policy of the hotel's internet service provider, including the rules for the use of security measures implemented to prevent the unlawful use of resources. and to refrain from any act undermining the effectiveness of these means.

12. Warranties

1. The customer has a contractual guarantee that the service could offer.

13. Liability

1. The photographs presented on the Site and the Mobile Services are not contractual. Even if every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the hotels presented give as accurate an overview as possible of the accommodation services offered, variations may occur, in particular due to the change of furniture. or possible renovations.

2. Hotel La voile. can not be held responsible for the non-performance or improper performance of the reservation in case of force majeure, because of the third party, because of the customer, including unavailability of the Internet, inability to access the website, external intrusion, computer viruses or in case prepayment not authorized by the bank of the carrier.

3. Hypertext links may refer to sites other than the Site or La Voile Mobile Services which disclaims any responsibility for the content of these sites and the services offered.

4. Any booking or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the expense of the customer, without prejudice to any civil or criminal action against 14. Claims

1. Claims relating to the non-performance or poor performance of hotel services must, on pain of foreclosure, be brought to the attention of La Voile. in writing within eight days after the date of departure from the hotel directly from the hotel or the Customer Service contact information indicated above.

15. Price

1. Prices related to the reservation of services are indicated before and during the booking.

2. The indicated prices are per room for the number of people and the date selected.

3. The prices are confirmed to the customer in amount TTC, in the commercial motto of the hotel (which in some cases may be different from the local currency of the hotel), and are only valid for the duration indicated on the Site or on Mobile Services.

4. If the debit at the hotel is in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer.

5. All bookings, whatever their origin, are payable in the local currency of the hotel, unless otherwise specified on the spot.

6. Unless otherwise stated on the Site, the additional services (breakfast, half board, full board, etc.) are not included in the price. Unless otherwise stated on Mobile Services, breakfast is not included in the price.

7. The tourist tax, presented on the rates page, is to be paid directly on site with the hotel except in the case of an online prepayment where this amount can be included.

8. The prices take account of the VAT applicable on the day of the order and any change of the rate applicable to the VAT will be automatically reflected on the prices indicated on the billing date.

9. Any modification or introduction of new legal or regulatory fees imposed by the competent authorities will be automatically reflected in the prices indicated on the date of invoicing.

10. Conversion to a foreign currency is indicative and non-contractual. Only the currency confirmed at the time of booking is guaranteed (if this currency is different from the one practiced at the hotel, the possible expenses of charge will remain chargeable to the customer).

the latter.

11. If a rate implies that the payment is made at the hotel at the time of the arrival or departure of your stay, and that the currency of the customer is not the same as that of the hotel, the rate charged by the hotel is likely to be different from the one that was communicated during the reservation, given the possible evolution of exchange rates between the date of reservation and the dates of stay at the hotel.

12. Hotel La voile., Upon confirmation of the customer's reservation, will indicate the total amount of the order.

13. Rates may be increased by different taxes depending on the city / country. The Customer agrees to pay the various taxes, without any dispute with La Voile

14. Some promotional offers available on the internet are sold exclusively on the internet either only remotely and in no case at the reception of the hotel.

16. Payment

1. The client communicates his bank details as a guarantee of the reservation except conditions or special rates, by credit or private bank card (Visa, Mastercard, American Express,) by indicating directly, in the zone envisaged for this purpose (seizure secured by SSL encryption), the card number, without spaces between the digits, as well as its date of validity (it is specified that the bank card used must be valid at the time of the stay) and the visual cryptogram within the framework of a Prepayment via Ogone / Ingenico Payment Services or Cybersource payment platforms. He must present himself at the hotel with the credit card that enabled him to guarantee the reservation or to make the prepayment.

2. The payment is made at the hotel during the stay, except in the case of special conditions or rates where the payment is made at the time of booking (prepayment online on certain rates). This prepayment is called a deposit. In the case of a non-prepaid online rate, the hotel may ask the customer, upon arrival, a deposit or an authorization to debit the credit card, to guarantee the payment of the sums corresponding to the services consumed on the spot.

4. In case of no show (booking not canceled - customer not present) a reservation guaranteed by credit card, the hotel will charge the customer, as a lump sum, the total amount of the stay on the credit card which has been given as a guarantee of reservation and the possible additional nights of the reservation will be canceled without expenses unless it is indicated otherwise in the conditions of sale of the reserved tariff.

his bank on the one hand, the hotel on the other hand to confirm his reservation and his method of payment.

17. Respect for privacy

1. The client is informed, on each of the forms of collection of personal data, the mandatory or optional nature of the responses by the presence of an asterisk.

2. In the absence of information identified as mandatory, La Voile. may not be able to register a reservation, manage the customer's participation in the loyalty program and manage the claims of the latter.

3. The information processed is intended for La Voile

4. Entity and hotel providers may be established outside the European Union.

9. The customer has the right to object, free of charge, that his data are used for prospecting purposes, including commercial. It also has a right of opposition for legitimate reason, a right to query, access and rectify data concerning him by writing to contact@hotellavoile.fr is particularly likely to send by e-mail to its customers its "newsletter" (newsletter), promotional offers, a satisfaction questionnaire following its hotel stay, by providing the customer with an unsubscribe link at the bottom of each e-mail for commercial prospection.

11. The policy of protection of personal data is available in the "Charter of Protection of Personal Data"

19. Removal

In case of exceptional event or impossibility to make the reserved room available to the client or in the event of force majeure, the chosen hotel reserves the right to have the client fully or partially housed in a hotel of equivalent category, for services of the same nature and subject to the prior consent of the Customer.

The possible additional cost of the room remain the responsibility of the chosen hotel.

20. Force majeure

1. Force majeure means any event external to the parties that is both unpredictable and insurmountable, which prevents either the client or the hotelier from fulfilling all or part of the obligations stipulated in the contract. Are regarded as case of force majeure or fortuitous case those usually recognized by the jurisprudence of the French Courts and Courts.

2. Each party can not be held responsible towards the other party in case of non-fulfillment of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends the fulfillment of mutual obligations by the parties and that each party bears the costs arising therefrom.

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21. Dispute resolution

1. The customer is informed by sarl Hotel La voile. the possibility of appealing, in the event of a dispute relating to these general conditions, to a conventional mediation procedure or any other alternative method of dispute settlement.


22. Applicable law

These General Terms and Conditions of Sale shall be governed by French law without interfering with the mandatory protective provisions that may be applicable in the country of residence of the consumers.


23. Completeness

1. The present general conditions of sale, the conditions of sale of the price reserved by the customer, and the voucher or the reservation request express the entirety of the obligations of the parties.

2. No general or specific condition communicated by the customer can be incorporated into these general conditions.

3. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved fare) and these general conditions.

4. In case of contradiction between the booking form and the general conditions, the provisions appearing in the reservation form will be the only ones applicable for the obligation in question.

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24. Evolution / modification of the General Terms and Conditions of Sale by Internet

The present general conditions of sale by Internet can be at any time modified and / or supplemented by sarl La Voile In this case, the new version of the general conditions of sale by Internet will be put online by sarl La Voile. As soon as it is posted online, the new version of the general conditions of sale by internet will apply automatically for all customers.

Privacy Policy

This notice describes the general privacy policy of Hotel La Voile. By browsing the website www.hotellavoile.fr, you accept the practices described in this notice.

Q.1 What information do we collect about you?

Q.2 Are your information secure?

Q.3 How long will La Voile Hotel keep your personal data information?

Q.4 How to proceed if there are any questions or concerns, or if you want to access your personal information?

Q.5 What about the websites to which we refer?

Q.9 Changes to this Privacy Policy

1. WHAT INFORMATION DO WE COLLECT ABOUT YOU?

Hôtel La Voile collects your information for the sake of efficiency and to provide you with the best experiences when using our services. The following are examples of information that can be collected:

• Your contact information (name, email address, mailing address and phone number);

• Payment information (including credit card numbers, billing address, and bank account details);

• Demographics (age, sex, country and language of choice);

• Information related to your reservation, your stay or your visit to one of our establishments (including dates of arrival and departure, as well as the goods and services consumed);

• The information necessary to respond to your specific requests and / or specific arrangements;

• Copies of your correspondence if you contact us;

• your interests and preferences;

We collect your information in different ways, including via:


• The information you provide us: We receive and store the information you enter on our site or that you give us in any way, including when you stay as a host in hotels managed by our group. In most cases, you decide how much information you share with us. If you do not share certain mandatory information that we ask for, your access to certain activities may be limited in whole or in part. (for example: the payment information required to make your reservation). If you submit personal information related to another person (eg if you make a reservation for a third party), you declare that you are authorized by that person to do so and you authorize us to use this information in accordance with this Privacy Policy. You also declare that the information you provide to us is accurate. 2. What do we do with your information? Hotel La Voile collects your information for the sake of efficiency and to provide you with the best experiences when you use our services. Hotel La Voile may collect, use and disclose the information it collects for various reasons, including for the following purposes: • validation of a reservation and any other purchases: We may process information related to transactions that you engage with us and / or via our website ("transaction data"). Transaction data can be processed in order to make your room reservation, provide you with products and services, customize our services to suit your preferences, solicit your comments about your stay in our establishments, and keep accurate records on these transactions. • Response to inquiries: We may process your information in connection with any communication you transmit to us ("correspondence data"). The correspondence data may include communication contents and metadata associated with said communication. Correspondence data can be processed to communicate with you and keep our records up to date.

• Administrative communications and other communications: When we send you important information about our site, changes to our general terms and conditions and policies, including confidentiality, or other administrative information (eg information about your travel bookings , like booking confirmations).

• Marketing and Promotions: When we provide you with news and promotions related to products and services related to the sarl la voile and other products and services that we believe may be of interest to you, and to carry out lotteries, promotions and promotions. contests or other marketing or promotional activities.

• Safety and security: To protect your safety and security, as well as that of other guests or staff, when visiting our hotels and managed residences.

• Our Legal Obligations: To comply with legal and regulatory requirements or requests in accordance with applicable laws, a court order or other legal proceedings.

• Additional Uses: We may also use your data on other occasions and under the conditions stated in this notice, including when you provide us with this information.

Processing your personal information is legally based on: your consent, and / or the provision of the services you have requested from us, and / or compliance with applicable laws, regulations, court rulings or other legal proceedings.

2. ARE YOUR INFORMATION SECURE?

We implement reasonable administrative, organizational and technical safeguards as well as security measures to protect your personal information that is under our control from unauthorized access, acquisition, disclosure, destruction, alteration or loss, misuse or misuse. accidental damage. We regularly review and monitor these protective and security measures.

accidental. We regularly review and monitor these protective and security measures.

3. HOW LONG WILL THE SAIL KEEP YOUR INFORMATION?

To the extent permitted by applicable law, we will retain your personal information as much as necessary to meet, or comply with, the following:

• the purposes for which this personal information was provided,

• an identifiable and continuing professional need, including record keeping,

• a specific legal or regulatory requirement, and / or

• a requirement to keep records that may be relevant to notified regulatory investigations or ongoing legal proceedings.

If there is no sufficient justification to retain this personal information, it will be deleted, removed, anonymized and / or blocked in a safe and secure manner.

4. HOW TO PROCEED IN CASE OF QUESTIONS OR CONCERNS, OR IF YOU WISH TO ACCESS YOUR PERSONAL INFORMATION?

Our Data Protection Officer will be pleased to answer any questions or requests you may have concerning the use or storage of your personal data. Your main rights under the EU General Data Protection Regulation are: (a) the right of access; (b) the right to correction; (c) the right to erasure; (d) the right to limit treatment; (e) the right to oppose the treatment; (f) the right to portability of data; (g) the right to complain to a supervisory authority; and (h) the right to withdraw your consent. You may exercise these rights in connection with your personal data by contacting your Data Protection Officer. Our Data Protection Officer can be contacted by email at the address direction@hotellavoile.fr or by mail at 165 avenue des Girelles - 83230 Bormes Les Mimosas.

5. CHANGES TO THIS PRIVACY POLICY

This privacy policy will be subject to one-off changes. The effective date of this Privacy Policy is indicated at the end of this document. Your use of this website constitutes your acceptance of the current terms as set forth in this Privacy Policy.

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